Most frequently asked questions
Are your services exclusively online?
  • We can work exclusively online.
  • We will be in constant communication, even if only by email.
  • We can communicate through Skype, Facebook messenger, or email.
  • A 10-minute consultation session is included with every non-consultation service.
  • Additional consultation services can be booked.
  • Secure payments are made online.
  • Files are submitted and returned online.
What services do you offer authors?
  • Consulting – What should I know and what steps should I follow?
  • Indie-publishing and self-publishing coaching.
  • Paperback and eBook formatting, proofreading, and copy editing.
  • Best font choices. Suggestions and recommendations.
  • Book cover and interior book design/formatting coaching.
  • Account creation: Ingram Spark, Amazon CreateSpace / KDP, Smashwords.
  • Website content and design.
  • ISBN information. How many numbers do I need?
  • Online research.
  • Marketing Coaching.
  • How to make the most out of social media platforms.
  • Special requests.
  • All the little things, and more.
What services do you offer bloggers, businesses, and individuals?
  • Consulting – What’s involved and what steps should I follow?
  • Blog content and creation coaching and assistance.
  • Am I writing a blog or an article? Coaching.
  • Formatting, proofreading, and copy editing.
  • English-French / French-English translation.
  • Writing tips for non-native speakers.
  • Online research.
  • Marketing Coaching.
  • How to make the most out of social media platforms.
  • Special requests.
  • All the little things, and more.
How long have you been offering your services?
  • For more than 10 years!
How much will it cost?
  • The cost will depend on the project(s) and service(s) requested.
  • Please visit our services or our shop for detailed pricing and information.
  • Add to cart to calculate the total cost. You can easily remove items from the cart anytime.
  • We believe that “self-publishing education” is an affordable investment and that our prices reflect every Indie’s budget.
  • If you have a special request or would like a quote tailored to your specific needs, don’t hesitate to contact us.
How do I order?
  • You can order directly from our shop page.
How long will it take? A couple of hours, days, or weeks?
  • The turnaround will depend on the length and complexity of the project(s) and service(s) requested.
  • A 1,000 word document takes less time to prepare than an 85,000 word manuscript.
  • An eBook cover takes less time to design than a paperback cover.
  • Proofreading takes less time than copy editing.
  • Formatting a text with special characters and images takes longer.
  • Depending on the complexity and amount of information, research turnaround times can vary.
Who can benefit from consulting services?
  • Everyone! Authors, bloggers, and writers who …
  • might prefer to speak with someone than spend hours online.
  • may have read and received conflicting information.
  • have questions and aren’t quite sure how to proceed.
  • are not sure if they want to self-publish.
  • may need help formatting their document.
  • would like to have their work proofread and/or copy edited.
  • may be creating a new menu, pamphlet, or website, or blog.
  • have to write reports, emails, and other correspondence.
  • want their blog(s) to pop and be free or spelling and grammar errors.
  • don’t have time to do research.
  • want to speak with someone about marketing, book covers, etc …
  • And … Anyone who might benefit from our services.
Do I need copy editing or proofreading?
  • Copy editing comes after formatting and includes proofreading, sentence structure, word choice, repetition, consistency, acronyms, etc …
  • Proofreading is the final step. Proofreaders check spelling, grammar, and punctuation.
How do I make a payment?
  • You can do all your shopping online! Visit our SHOP.
  • You will be able to securely order your service(s) and make a secure payment.
What file types do I send? What should I name them?
  • We accept word files.
  • We ask that files be named yourname_projectname_date.doc
  • We accept image files. You can send us .jpg, png, or gif formats.
  • We ask that files be named yourname_projectname_date.jpg/png/gif.
  • If your file is a .pdf file, we will accept it and for a nominal fee, convert it to a word file or image format.
How do I send my files?
  • You will receive an order confirmation with a password.
  • Please enter your password on our UPLOAD page.
  • You will have access to a protected page where you can securely upload your file.
  • Do not hesitate to contact us @bookbroadcaster on Facebook. We can use messenger.
  • You will also find our SKYPE name on your order confirmation.
How will you return my text files?
  • We will send you two-word documents and a .pdf by email.
  • One with clearly identified changes.
  • One with the changes incorporated into the document.
  • One ready-to-publish .pdf document of the approved and final version. (Print ready)
How will you send me the results of the research you’ve done?
  • We will send you a .pdf and/or word document by email.
  • We take copyright and plagiarism very seriously.
  • You will receive one or more documents with detailed information as well as links to the websites that contain the information you requested.
  • We cite all sources and include links to the original document if a “copy and paste” is necessary.
  • For image files, you will receive the website name and link as well as the image name and number.
How many changes can I make once the work is returned to me?
  • If there is oversight on our part, we will make all necessary changes once, free of charge.
  • We offer one free revision. Please note that a revision is not a re-write. We will make up to 10 word changes (changes/additions/deletions) per 1500 words, up to 10 punctuation changes per 1500 words, and up to 5 find and replace word changes free of charge.
  • We may make a few other minor changes, as requested.
What about major changes?
  • We understand the need for authors to make last-minute changes, including major changes and we would be happy to do them.
  • We offer a REVISION option that can be ordered through our storefront.
  • We are typically asked to do paragraph deletions/ moves/ additions, character name changes/additions/deletions, terminology changes, font changes, and the list goes on.
  • Changes are perfectly understandable and often necessary, however, we are unable to include major changes in the original service cost.
Who does the work?
  • Reliable and seasoned professionals who specialize in editing, writing, graphic design, fonts, and who have all necessary skills to ensure success.
What about copyright?
  • We take copyright and plagiarism very seriously.
  • We take privacy and confidentiality very seriously.
  • You retain ownership and copyright of your work. It is original and your intellectual property.
  • We can coach you on how to officially copyright your work.
  • The information and documents you submit are only used for completion of requested services by us and freelancers.
  • All information and documents are kept confidential during and after the completion of requested services.
  • We do not give, sell, or transfer any information or documents to third parties.
  • Freelancers who work for us ensure privacy and confidentiality.
  • We do not share your contact details or email address with any organizations.
What various clients have said
  • The comments on the last book are most enthusiastic. JP
  • You did a fabulous job. Thank you. CM
  • The book is most impressive and I love the different fonts. MB
  • What a lovely book! JL
  • I received copies of my book and it looks great! GW
  • There have been a few sales and people love the cover. RS
I want to learn English – If you would like to learn English or perfect your oral or written skills, we can help!
  • Just contact us using the contact form. We will send you information and answer any questions you might have.
  • We invite you to visit eslcafelessons.com
  • Book one or more lessons online. It’s easy and it’s secure.
  • We use Skype and Zoom, but we’re open to other options! Just ask!
  • You will find a bunch of free resources here, so let’s get started!
I have other questions.

 

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